Privacy Policy

Clinic Lab AI, Inc. ("Clinic Lab AI," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, complete our qualification survey, schedule a demo, or otherwise interact with our services.

1. Information We Collect

We collect business contact information that you voluntarily provide, including:

• Name, email address, and phone number
• Practice or business name, role, location, and approximate call volume
• Information you provide on demo calls or through follow-up communications

This website collects business contact information only. We do NOT collect Protected Health Information (PHI) through this website. PHI is only processed under a separate Business Associate Agreement (BAA) entered into with active customers.

2. How We Use Your Information

• To qualify your practice for our AI receptionist services
• To schedule, conduct, and follow up on demo calls
• To provide, support, and improve our AI phone system services
• To send you transactional messages, marketing communications (where permitted), and service updates
• To comply with legal obligations

3. Third-Party Tools

We use third-party services to operate this website and our funnel, including:

• GoHighLevel (CRM, survey, calendar, and SMS infrastructure)
• Meta (Facebook & Instagram) Ads and Pixel
• Google Ads and Google Analytics
• Email and SMS delivery providers

These providers process information subject to their own privacy policies.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies (including the Meta Pixel and Google Analytics) to measure ad performance, understand site usage, and improve the funnel. You can disable cookies in your browser, though some site functionality may be impacted.

5. TCPA & Text Message Consent

By submitting your phone number through our survey or calendar forms, you consent to receive transactional and marketing text messages and calls from Clinic Lab AI, including via automated technology. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP.

6. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us using the information below.

8. Contact Us

For privacy inquiries, please contact: privacy@cliniclab.ai